Terms EN — OSW.

SHOP COLLECTION︎

ORDER & PAYMENT
We manufacture on demand and will gladly send you our price list upon request – just drop us a line at︎office@osw-moebel.com
Payment shall be carried out in advance. The production will be started upon receipt of payment.
Note: All prices are in EUR plus shipping costs. With the appearance of new prices all other offers and prices are invalid.

DELIVERY TIME
The lead time for our products is 6 - 8 weeks.

SHIPPING
Your Order will be shipped via DHL within Germany. For shipping outside Germany, you will receive a quote incl. shipping costs and delivery times. In this case you may incur additional taxes or charges (e.g. customs duties) which are not collected or billed by us but will be charged directly to the relevant customs office or tax authorities. Please contact the authorities for further details. Alternatively you can also pick up your order in our studio in Berlin.

INSURANCE
We will make sure your product is fully insured and carefully packed for the transport. Please check the condition of the parcel from outside and if possible also open the package before signing for the delivery. Especially if the packaging looks damaged from outside please check if the content is in good condition. If your product should be damaged please make sure that this is marked in the delivery documents and contact us immediatly. We will make sure you receive a replacement.

RETURNS
As we produce exclusively on request we do not offer a regular option to return the pieces you ordered. According to § 312d IV Nr. 1 of German Civil Code, there is no right of revocation for custom-made items, which also include goods made to customer specifications. If you should not be happy with your product please contact us to discuss options to exchange or return the piece.
Note: Solid wood is a natural material. Variations in color and grain are among the natural properties of solid wood and are not deficiencies. We shall furthermore not be liable for colour differences of products on pictures on our website. Colour deviations are mostly due to monitor colour settings.

JURISDICTION
Berlin/Germany shall be agreed upon as place of jurisdiction.

NOTE

Convenience translation – only the ︎the German version applies.

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